Sta*Ware CRM encompasses customer-related business processes in the areas of marketing, sales, and customer service. Through the Sta*Ware process methodology, these areas are seamlessly connected, and all customer details can be accessed and managed based on permissions. This allows the service employee on-site with the customer, the Inside Sales Manager, and the Key Account Manager to collaborate on the specific business transaction in a workflow-supported manner. There are no more media breaks.
Sta*Ware ERP includes the management of business processes in the areas of purchasing, sales, inventory, production, and personnel, including time management. The Sta*Ware transaction methodology enables the simple electronic integration of resources and materials into the service or manufacturing process. Resource planning can be designed and analyzed efficiently, throughput times can be significantly reduced, and all movements are transparent. All commercial and administrative processes, including XInvoice, are electronically handled and optimized alongside value-adding services and production.
Sta*Ware CRM complements the areas of marketing, sales, and customer service. Sta*Ware EC governs collaboration and communication, including within ERP. Through the Sta*Ware App and Sta*Ware Portal solutions, numerous ERP processes are also available on mobile devices.
Sta*Ware PMS supports dynamic and agile project work. It integrates the content-related, temporal, and commercial aspects of project management into a single system. In addition to the InfoCenter, tasks and activities can now be assigned in real time to the project team or responsible individuals directly from the project plan, and the progress of individual project steps in each phase can be read directly from the plan. This ensures automatic feedback to the plan, allowing immediate response to any deviations. Sta*Ware PMS is designed as a multi-project management system and includes resource utilization and capacity overviews. In addition to classic project management, agile project work is supported through freely definable Kanban boards.
In combination with the Sta*Ware App and the Sta*Ware Portal, external and field staff can be seamlessly integrated into complex projects, ensuring projects are completed on time and successfully.
The Sta*Ware DMS solution encompasses the database-supported electronic lifecycle of documents. Documents are automatically created and populated and can be sent directly via email within the process. Template documents can be stored for individual processes. Workflow rules optimize the control and approval processes. The documents are dynamically managed and electronically archived.
The Sta*Ware EC solution supports all Sta*Ware solutions across departments. Based on the Sta*Ware process methodology, Sta*Ware EC ensures smooth communication and collaboration around all operations, business processes, and projects company-wide. Notes, acknowledgments, and chat functions manage internal communication. Email is used exclusively for external communication. Checklists, scheduling, predefined workflows, team folders, and filter functions control agile collaboration. This allows planning and development teams to communicate professionally and quickly worldwide via the Sta*Ware portal and exchange information in a targeted manner.
The Sta*Ware BA solution enables data analysis for strategic corporate management. It accesses all Sta*Ware solutions and thus all business areas. All data from the BPM, ERP, CRM, and PMS areas are stored in a unified database and are available in real time. Standard reports and custom queries can be retrieved at any time.
The Sta*Ware QM solution encompasses the continuous improvement of process quality, services, and products. It is directly anchored in the Sta*Ware process methodology. Strategic directives are implemented here through management processes, and the operational level is directly linked to the company strategy via the Sta*Ware process typology. One advantage is that the electronic mapping of company processes and projects is thus available across departments according to a single methodology. Another advantage is that, through deviation analyses and decision-making based on key figures, the system can be adjusted. Quality management models such as the EFQM model or ISO standards can thus be easily implemented electronically.
Sta*Ware BPM manages the electronic, cross-departmental mapping and comprehensive processing of company-specific business transactions.
The goal of Sta*Ware BPM is to categorize company-specific business transactions, capture their characteristics and interrelationships, and represent them through one or more transaction types.
This makes the structure of business processes transparently visible, and all details of the specific business transaction are systematically collected, organized, and processed.
Emails, documents, and information thus move along the business process chain with the specific transaction and remain permanently linked to it. The basis for this is the Sta*Ware transaction methodology.
Through the Sta*Ware App and the Sta*Ware Portal, the Sta*Ware solutions are available mobile and globally. The Sta*Ware App is provided for Android and iOS. Operations, processes, and projects, including their details such as contact information, emails, notes, appointments, and documents, are accessible anytime on the go. The Sta*Ware Portal expands the user base of the Sta*Ware solutions to customers, suppliers, and external partners, allowing them to be directly involved in processes and projects. There are no more communication and data bottlenecks. Business processes and projects continue to flow smoothly.
